Privacy Policy

Bearfruit (“We”, “Us” or “Our”) respects your privacy and is committed to protecting it by providing quality services. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

The information we collect

We may collect Personal and Sensitive Information (Information) about you.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers, and details about your interactions with our services.

Sensitive information includes information or an opinion about an individual’s racial or ethnic origin, political opinions and political memberships, religious or philosophical beliefs and affiliations, membership of a trade union or other professional body, criminal record, sexual orientation or health information.

How we collect information

Personal and Sensitive Information is obtained in many ways, including by telephone, by facsimile, by email, via our website and, via our social networking services, from your website, from media and publications, interviews, correspondence, your interactions, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

When we collect this information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

How we collect and use cookies

Similar to other commercial websites, our website uses a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, the websites visited just before and just after our own, as well as your IP address.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

We reserve the right to use technological equivalents of cookies.

Why we collect information

We collect your Personal and Sensitive Information for the primary purpose of providing our services to you, providing information to our clients, marketing and to improve our services. We may also use your Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Personal and Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

How we store and secure personal information

Your Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

Our staff are bound by confidentiality provisions that restrict the access, use and communication of protected information, including within Bearfruit.

When your Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

How we share and disclose information

Your Information may be disclosed in a number of circumstances, including:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

How to access and correct information about you

You may access the Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Information, please contact us in writing.

Bearfruit will not charge a fee for your access request, but may charge a reasonable administrative fee for providing a copy of your Information.

To protect your Information, we may require identification from you before releasing the requested information.

It is important to us that your Information is up to date. We will take reasonable steps to make sure that your Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This Policy may change from time to time and is available on our website.

How to make an enquiry or complaint about privacy

If you have any queries or complaints about our Privacy Policy please contact us at:

How we respond to enquiries and complaints about privacy

We will always respond to your feedback.

We will use the information you provide to investigate and resolve individual issues. We will also use the information to provide feedback to staff or our business areas. Your information will be stored and used to assist us in improving the delivery of our services.

If we do not resolve your complaint to your satisfaction, you can contact the government agency OAIC.

This Policy may change from time to time and is available on our website.